Leather seat cracks around stitching, is it normal?

citycity0616 · Sep 25th, 2019, 02:01

I found my S90 leather backseats have cracks around the stitching when the car is around 10k miles (please see below pictures). But the problem is no one sits on my backseats at all.

I asked the dealership, they told me this is within the tolerance range and doesn't deemed as a fault of poor craftsmanship. The dealership said this was caused by stretching the leather cover over the foam a bit too much when they assemble the car.

Does anyone have this issue? Is it normal? Or am I being too nitpicky?

For some reasons my pictures are not loading... please see the links for pictures.
https://drive.google.com/file/d/1gl3...ew?usp=sharing

https://drive.google.com/open?id=1-7...0TbKd3Pz4Lr7ic

https://drive.google.com/open?id=1-C...IO7wt-Eej97VN6

SwissXC90 · Sep 25th, 2019, 05:56

How old is the car?
Have you applied leather care twice a year?

XC90Mk1 · Sep 25th, 2019, 08:02

That’s interesting. Leather being a natural product I should imagine over time it will stretch and that the marks will not get worse.

Are you going to trade the car in at 3 years or keep it long term.

If it were me I would watch it to ensure it gets no worse. I would also want to get someone sat in the chair for a while to ensure it does not get worse with a passenger in it.

Previous poster suggested leather fees which I totally agree with also.

citycity0616 · Sep 25th, 2019, 11:28

Thanks for the reply.

I found the cracks when I had the car for 6 months. Now it's about 8 to 9 months and I worry these cracks would get worse.

AndyJudge · Sep 25th, 2019, 14:32

What do you clean the leather with ? some cleaners can weaken the leather.
I'd imagine that part of the issue is the lack of use so the leather hasn't stretched since manufacture & any moisture in the material has dried out causing them to shrink slightly.

Clan · Sep 25th, 2019, 15:31

Quote:

Originally Posted by citycity0616

I found my S90 leather backseats have cracks around the stitching when the car is around 10k miles (please see below pictures). But the problem is no one sits on my backseats at all.

I asked the dealership, they told me this is within the tolerance range and doesn't deemed as a fault of poor craftsmanship. The dealership said this was caused by stretching the leather cover over the foam a bit too much when they assemble the car.

Does anyone have this issue? Is it normal? Or am I being too nitpicky?

For some reasons my pictures are not loading... please see the links for pictures.
https://drive.google.com/file/d/1gl3...ew?usp=sharing

https://drive.google.com/open?id=1-7...0TbKd3Pz4Lr7ic

https://drive.google.com/open?id=1-C...IO7wt-Eej97VN6

certainly not normal , see your dealer , Volvo are very good at improving quality and there could well be a service bulletin and improved parts available ... at least you will have registered the problem with warranty if the same happens again .

ITSv40 · Sep 25th, 2019, 17:03

As Clan says, poor quality. The last photo clearly shows where the stitching does not follow the correct line. The stitches should be underneath the leather edge. The leather was pulled too tight when the top show stiching was done.

Clan · Sep 25th, 2019, 17:33

Quote:

Originally Posted by ITSv40

As Clan says, poor quality. The last photo clearly shows where the stitching does not follow the correct line. The stitches should be underneath the leather edge. The leather was pulled too tight when the top show stiching was done.

Yes , that cover should have been rejected at the quality control point , the needle has gone in the wrong place .

citycity0616 · Sep 26th, 2019, 02:46

Thank you all for the replies. I tried contacting the dealer and the dealer contacted their Volvo rep, but the dealer told me that their Volvo rep said this is within the tolerance range and is not poor craftsmanship. However, I'll try to ask dealership again. Thank you all and the replies are very helpful to me.

Clan · Sep 26th, 2019, 09:32

Quote:

Originally Posted by citycity0616

Thank you all for the replies. I tried contacting the dealer and the dealer contacted their Volvo rep, but the dealer told me that their Volvo rep said this is within the tolerance range and is not poor craftsmanship. However, I'll try to ask dealership again. Thank you all and the replies are very helpful to me.

Not sure how it works in USA but in UK the dealer makes their own decision regarding warranty .That is clearly poor quality Polish workmanship .

Sep 25th, 2019, 02:01	#1
citycity0616 New Member Last Online: Sep 26th, 2019 02:46 Join Date: Sep 2019 Location: NJ	Leather seat cracks around stitching, is it normal? I found my S90 leather backseats have cracks around the stitching when the car is around 10k miles (please see below pictures). But the problem is no one sits on my backseats at all. I asked the dealership, they told me this is within the tolerance range and doesn't deemed as a fault of poor craftsmanship. The dealership said this was caused by stretching the leather cover over the foam a bit too much when they assemble the car. Does anyone have this issue? Is it normal? Or am I being too nitpicky? For some reasons my pictures are not loading... please see the links for pictures. https://drive.google.com/file/d/1gl3...ew?usp=sharing https://drive.google.com/open?id=1-7...0TbKd3Pz4Lr7ic https://drive.google.com/open?id=1-C...IO7wt-Eej97VN6 Last edited by citycity0616; Sep 25th, 2019 at 02:03. Reason: Pictures not showing

Sep 25th, 2019, 05:56	#2
SwissXC90 Premier Member Last Online: Mar 20th, 2024 18:26 Join Date: Jan 2016 Location: Cross Country	How old is the car? Have you applied leather care twice a year? __________________ XC90 R-Design MY2009, Black Sapphire Metallic. HP-Sound, RSE, Nav, Tel, ParkingCam, BLIS, ParkingHeater, RestHeat, Removable Towbar, Summer: CRATUS 20x8 on Pirelli Scorpion Zeros 255/45, Winter: NEPTUNE 17x7 on Continental WinterContact 4x4 235/65.

Sep 25th, 2019, 14:32	#5
AndyJudge Premier Member Last Online: Feb 18th, 2024 17:40 Join Date: Feb 2012 Location: Hebburn	What do you clean the leather with ? some cleaners can weaken the leather. I'd imagine that part of the issue is the lack of use so the leather hasn't stretched since manufacture & any moisture in the material has dried out causing them to shrink slightly. __________________ Current 2015 XC60 D5 AWD - Caspian Blue Previous 2012 XC60 D5 AWD - Seashell Metallic Previous 2005 S60 D5 Geartronic - Gunmetal Previous 2001 C70 T5 GT Auto Convertible - Saffron Previous 1999 S40 XS - Silver

Sep 25th, 2019, 17:03	#7
ITSv40 VOC Member Last Online: Today 08:55 Join Date: Mar 2008 Location: Northampton	As Clan says, poor quality. The last photo clearly shows where the stitching does not follow the correct line. The stitches should be underneath the leather edge. The leather was pulled too tight when the top show stiching was done. __________________ 2001 V40 2.0lt Sport lux - Daily Driver. 174k miles. 2003 C70 2.4 GT Convertible - Garage Queen. 65k miles. http://www.neptuno6benagil.com

Sep 25th, 2019, 08:02	#3
XC90Mk1 Premier Member Last Online: Feb 16th, 2024 13:43 Join Date: May 2018 Location: Na	That’s interesting. Leather being a natural product I should imagine over time it will stretch and that the marks will not get worse. Are you going to trade the car in at 3 years or keep it long term. If it were me I would watch it to ensure it gets no worse. I would also want to get someone sat in the chair for a while to ensure it does not get worse with a passenger in it. Previous poster suggested leather fees which I totally agree with also.

Sep 25th, 2019, 11:28	#4
citycity0616 New Member Last Online: Sep 26th, 2019 02:46 Join Date: Sep 2019 Location: NJ	Thanks for the reply. I found the cracks when I had the car for 6 months. Now it's about 8 to 9 months and I worry these cracks would get worse.

Sep 26th, 2019, 02:46	#9
citycity0616 New Member Last Online: Sep 26th, 2019 02:46 Join Date: Sep 2019 Location: NJ	Thank you all for the replies. I tried contacting the dealer and the dealer contacted their Volvo rep, but the dealer told me that their Volvo rep said this is within the tolerance range and is not poor craftsmanship. However, I'll try to ask dealership again. Thank you all and the replies are very helpful to me.

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