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Options/Advice for terminating a lease

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Old Dec 12th, 2018, 18:49   #1
jmot
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Default Options/Advice for terminating a lease

Anyone know if there are grounds for a car having repeat problems to terminate a lease and simply return the car or demand a replacement?

I'm well outside the 12 months typical period for rejecting a car but wondering if ongoing issues can be grounds?

Lease is thru volvo car leasing

Anyone?

17 reg xc90 d5 fyi
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Old Dec 12th, 2018, 19:06   #2
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I don't know how it would apply to a lease but the Consumer Rights Act 2015 doesn't specify a time limit for ultimately rejecting goods (although one's options are different for the first month).

As time passes it becomes more difficult to reject something but there are several parameters that can be taken into account such as the value of the item, its anticipated lifetime and the severity of the fault(s).
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Old Dec 13th, 2018, 04:31   #3
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There is probably an official formula but expect that to apply. What I mean is that you are unlikely to get anything like your money back at this stage. I’d hazard a guess that the best you could hope for is to stop payments and not have to pay a penalty.
Ask them.
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Old Dec 13th, 2018, 07:18   #4
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Check the terms and conditions of your particular lease and see whether the Consumer Credit Act (or whatever it is called) applies and then refer to that act.

The lease Ts and Cs may also contain provisions for the issue you are having such as a dispute resolution.
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Old Dec 13th, 2018, 09:42   #5
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yeah, thanks. Going to go talk to the supplying dealer before we have to go down any stressful routes.

I think we are pretty realistic. I'm going to automatically assume Volvo car leasing will tell us to suck it so we avoid any false expectations there. Maybe we'll get lucky, who knows but assuming we'll have to take it higher. Either someone in a dispute resolution would agree the level of issues we've had is worthy of upholding our complaint or they won't.

I think we'd go for a replacement rather than trying to get compensation/money back. I'd be prepared to sign another lease in theory on another xc90 if they made it a simple thing to do.

I guess I'm about to learn about consumer rights for PCH...
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Old Dec 13th, 2018, 10:53   #6
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Quote:
Originally Posted by jmot View Post
yeah, thanks. Going to go talk to the supplying dealer before we have to go down any stressful routes.

I think we are pretty realistic. I'm going to automatically assume Volvo car leasing will tell us to suck it so we avoid any false expectations there. Maybe we'll get lucky, who knows but assuming we'll have to take it higher. Either someone in a dispute resolution would agree the level of issues we've had is worthy of upholding our complaint or they won't.

I think we'd go for a replacement rather than trying to get compensation/money back. I'd be prepared to sign another lease in theory on another xc90 if they made it a simple thing to do.

I guess I'm about to learn about consumer rights for PCH...
Sorry that you have had these issues with your car. My understanding is that the car is owned by the leasing company so you will probably end working with them on a resolution rather than the supplying dealer.

As mentioned earlier have a look at the lease Terms and Conditions - no doubt there is a section on disputes which should help with the process.
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Old Dec 13th, 2018, 11:12   #7
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now... where is the paperwork? lol
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Old Dec 15th, 2018, 17:15   #8
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some information here including some significant markers: 30 days, 6 months and 6 years.
https://www.moneyadviceservice.org.u...-with-your-car
https://www.carbuyer.co.uk/tips-and-...new-car-rights
https://www.honestjohn.co.uk/faq/consumer-rights/
There is not much on the situation re leased vehicles, but this does discuss it: https://www.honestjohn.co.uk/askhj/a...esponsibility-

I came perilously close to rejecting the 2nd S90, almost 2 years ago, the 1st having been taken back by the dealer at their decision. But that was within the first 30 days, a private purchase, and in the end it got resolved. All I can advise is to make sure everything is documented: If you speak to the dealer or lease company then note the salient points in an email (or letter) to them.

Please note, the above links are nothing to do with me and I am not vouching for their correctness or applicability. if anyone feels the contents is incorrect, misleading, ill-advised, or in any way different to their own understanding/believe/opinion/... please take it up with the respective website author/owner, not me.
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Last edited by Jcbrown; Dec 15th, 2018 at 17:17.
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Old Dec 16th, 2018, 11:34   #9
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Quote:
Originally Posted by adambsmith View Post
Check the terms and conditions of your particular lease and see whether the Consumer Credit Act (or whatever it is called) applies and then refer to that act.
This is your starting point, you need to read your terms & yes it is covered under the act.
Quote:
Originally Posted by jmot View Post
yeah, thanks. Going to go talk to the supplying dealer before we have to go down any stressful routes.
There is no point in this, if they haven't sorted it by now they never will unless pushed
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Originally Posted by techwatcher View Post
My understanding is that the car is owned by the leasing company so you will probably end working with them on a resolution rather than the supplying dealer.
This is 100% correct, you have no contract with the supplying dealer your contract is with the finance house.

Not sure if this will be frowned upon my the @Mods but for this you need specific advise not from a Internet Car based forum, I would suggest you register free on https://legalbeagles.info/forums/ and ask your question there, include a timeline of when purchased, the faults that have occured & when, it would also be best if you add in some of the rough financial matters, how much the vehicle was what the deposit was, over what period, as one of your options will be to simply walk away if 50% of the finance has been achieved.

Last edited by Phaeton; Dec 16th, 2018 at 11:34. Reason: I always make spilling mustakes
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Old Jan 29th, 2019, 20:35   #10
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Interesting response from the lease co on this today. It's still very much early days and i wont confirm specifics yet, but...

Given we are only just over half way thru the lease, if one potential option might be to terminate the lease without any charges etc, do members here, given the issues we've had (more on other threads) think it's reasonable to push for:

1) the entire 3months upfront payment back
+
2) try get a calculation/agreement on a sum of payments returned for the inconvenience, time not using car and all the other time lost etc

Why should we have to fork out more to replace our car if they've supplied a lemon? <-- my current frame of mind.

Penny for your thoughts. Thanks.
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