Internet connectivity issue

cassell · Oct 11th, 2021, 16:17

I use a 3 network data only sim card in my V90 and the current 24 month, 24GB card was installed in June 2020, about 15 months ago, and the data usage in Sensus communications tab is just over 9GB so far, so plenty of time and data is left.

However today I have lost the 'globe' symbol from the top of the screen and have no connectivity to RTTI or any of the online apps, Spotify, Weather etc. I've tried unticking and reticking the connectivity box in Communications but no luck.

Just wondering if anyone else has this issue, it may be a 3 issue rather than a car modem issue, any ideas?

Paul

Nippy · Oct 11th, 2021, 16:22

Funny that, mine has been playing up today as well.

nu11eaf · Oct 11th, 2021, 16:35

Quote:

Originally Posted by cassell

I use a 3 network data only sim card in my V90 and the current 24 month, 24GB card was installed in June 2020, about 15 months ago, and the data usage in Sensus communications tab is just over 9GB so far, so plenty of time and data is left.

However today I have lost the 'globe' symbol from the top of the screen and have no connectivity to RTTI or any of the online apps, Spotify, Weather etc. I've tried unticking and reticking the connectivity box in Communications but no luck.

Just wondering if anyone else has this issue, it may be a 3 issue rather than a car modem issue, any ideas?

Paul

Which box are ticking, do not tick the WiFi, box tick car modem box.

Mg70s · Oct 11th, 2021, 16:54

Had the Vodafone package working perfectly for 3 days, but lost the globe this afternoon too and for Wi FI from the house or 4G via the mobile.
Tried all the usual tricks that worked to get it working after delivery trying to get it back, but still no internet connection for everything.

scw · Oct 11th, 2021, 17:01

No Internet in mine this afternoon either. '3' 24 GB / 2 years SIM.

Steve

tatased · Oct 11th, 2021, 17:05

It must be a problem with the Volvo servers.

If I use the car mobile hotspot to my ipad the internet is fine which leads me to believe the above.

I'm using the "3" 24 sim

Mg70s · Oct 11th, 2021, 17:38

Quote:

Originally Posted by tatased

It must be a problem with the Volvo servers.

If I use the car mobile hotspot to my ipad the internet is fine which leads me to believe the above.

I'm using the "3" 24 sim

Except mine is not getting data (globe) wether I connect to my house wi fi on the drive or via my iPhone 4g, where as it was for both even before I eventually got the vodaphone car modem set up to work on Friday.

Molar32 · Oct 11th, 2021, 17:42

Similar problem in my 2017 XC90 turned out to be the communications module ‘gone down’. Fortunately covered by Volvo extended warranty.

Tony Harrison · Oct 11th, 2021, 17:56

I have the same problem.

3 are having some issues according to DownDetector.

I don't understand why this could have anything to do with Volvo; but then maybe I don't understand......

losimagic · Oct 11th, 2021, 19:19

Wasn't expecting this to be my first post on the forum - was going to introduce myself, and my new (to me) V60, after I washed it, but circumstances changed

Having just set up my Vodafone sim on Saturday (after a lot of back and forth with the dealer, who forgot to include it in the car, along with the SIM holder!), I thought I'd broken something this afternoon when nothing worked.

After a lot of testing, I discovered that connecting my phone to the cars hotspot worked, and my phone could access the internet - strange!

I called the "Internet In The Car" helpline at Vodafone, they also thought it was odd, and walked me through the setup again, confirming that everything was OK.
I asked if there were any issues with the service and they said no, and suggested I called Volvo.

After that call I noticed that the data usage of the SIM card had also increased, so the internet was definitely doing something!

I mentioned the issue to my dad, who's far from tech savvy and he said "Oh that's strange, I couldn't get Spotify this morning, it just sat spinning around", so I hopped into his XC40 and had exactly the same results.

My guess is that Volvo have done something DNS related on their servers, that's stopping the car "handshaking" with the appropriate systems.
Anything connecting via the hotspot, such as phones/tablets, wouldn't be connecting to the Volvo server, so wouldn't encounter this error.

Hopefully they sort it soon!

Oct 11th, 2021, 16:17	#1
cassell Member since 1988 Last Online: Yesterday 19:28 Join Date: Dec 2003 Location: Middlewich	Internet connectivity issue I use a 3 network data only sim card in my V90 and the current 24 month, 24GB card was installed in June 2020, about 15 months ago, and the data usage in Sensus communications tab is just over 9GB so far, so plenty of time and data is left. However today I have lost the 'globe' symbol from the top of the screen and have no connectivity to RTTI or any of the online apps, Spotify, Weather etc. I've tried unticking and reticking the connectivity box in Communications but no luck. Just wondering if anyone else has this issue, it may be a 3 issue rather than a car modem issue, any ideas? Paul __________________ 2017 V90 D4 Inscription, Mussel Blue, Amber perforated leather and lots of technology! 1973 1800ES, Gold, Black leather and very little technology! 1969 144, California white, Red vinyl and even less technology!

Oct 11th, 2021, 16:22	#2
Nippy VOC Member Last Online: Yesterday 17:58 Join Date: Feb 2018 Location: Tring	Funny that, mine has been playing up today as well. __________________ Mine: 2020 V90 T6 R Design Plus, Sensus SWMBO : 2016 V40 T3 R Design

Oct 11th, 2021, 17:56	#9
Tony Harrison Member Last Online: Jan 22nd, 2024 16:10 Join Date: Oct 2018 Location: Ashbourne	I have the same problem. 3 are having some issues according to DownDetector. I don't understand why this could have anything to do with Volvo; but then maybe I don't understand...... __________________ MY2017 Volvo S90 Inscription D5 PP AWD, Onyx Black, Winter Pack and retro-fit rear parking camera MY2020 Volvo S90 Inscription Plus D4, Osmium Grey, Winter Pack and other bits and pieces

Oct 11th, 2021, 16:54	#4
Mg70s New Member Last Online: Jul 9th, 2022 16:06 Join Date: Oct 2021 Location: Edenbridge	Had the Vodafone package working perfectly for 3 days, but lost the globe this afternoon too and for Wi FI from the house or 4G via the mobile. Tried all the usual tricks that worked to get it working after delivery trying to get it back, but still no internet connection for everything.

Oct 11th, 2021, 17:01	#5
scw Senior Member Last Online: Yesterday 14:39 Join Date: Jul 2006 Location: Melton Mowbray	No Internet in mine this afternoon either. '3' 24 GB / 2 years SIM. Steve

Oct 11th, 2021, 17:05	#6
tatased Junior Member Last Online: Apr 5th, 2024 11:48 Join Date: Sep 2007 Location: manchester	It must be a problem with the Volvo servers. If I use the car mobile hotspot to my ipad the internet is fine which leads me to believe the above. I'm using the "3" 24 sim

Oct 11th, 2021, 17:42	#8
Molar32 New Member Last Online: Feb 25th, 2024 13:03 Join Date: Apr 2017 Location: Exeter	Similar problem in my 2017 XC90 turned out to be the communications module ‘gone down’. Fortunately covered by Volvo extended warranty.

Oct 11th, 2021, 19:19	#10
losimagic New Member Last Online: Oct 24th, 2022 17:13 Join Date: Sep 2021 Location: Berkshire	Wasn't expecting this to be my first post on the forum - was going to introduce myself, and my new (to me) V60, after I washed it, but circumstances changed Having just set up my Vodafone sim on Saturday (after a lot of back and forth with the dealer, who forgot to include it in the car, along with the SIM holder!), I thought I'd broken something this afternoon when nothing worked. After a lot of testing, I discovered that connecting my phone to the cars hotspot worked, and my phone could access the internet - strange! I called the "Internet In The Car" helpline at Vodafone, they also thought it was odd, and walked me through the setup again, confirming that everything was OK. I asked if there were any issues with the service and they said no, and suggested I called Volvo. After that call I noticed that the data usage of the SIM card had also increased, so the internet was definitely doing something! I mentioned the issue to my dad, who's far from tech savvy and he said "Oh that's strange, I couldn't get Spotify this morning, it just sat spinning around", so I hopped into his XC40 and had exactly the same results. My guess is that Volvo have done something DNS related on their servers, that's stopping the car "handshaking" with the appropriate systems. Anything connecting via the hotspot, such as phones/tablets, wouldn't be connecting to the Volvo server, so wouldn't encounter this error. Hopefully they sort it soon!

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