Field Action R39917

ISW001 · Nov 26th, 2018, 18:44

Had a text today from my dealer Paul Rigby to contact them so they could carry out Field Action R39917
Rang and booked for Friday Morning asked what it was and told Software Install that should take an Hour or so
Sounds like a Full Install to me

Anyone else had a notice or know what this is??

Haldex · Nov 26th, 2018, 19:38

Connectivity module software recall.

cassell · Nov 26th, 2018, 19:45

Yes, R39917 is a safety recall under DVSA reference R/2018/TBC according to the letter I've received from the supplying dealer.

It applies to all models with Volvo On Call fitted from model years 2017 to 2019.

It's a software upgrade to the Vehicle Connectivity Module (VCM) as in the event of an accident Volvo On Call may give an incorrect location to the emergency services. In addition you may experience a loss of position in the navigation system. I've had this happen on just one occasion since I bought my V90 in July 2017 and was informed by the dealer that a software update was being produced.

Hope this helps?

Jcbrown · Nov 28th, 2018, 05:35

You should be able to check if this, or any important safety recall is outstanding either by entering your reg on the DVLA site or your VIN on the Volvo site.

However, Volvo site currently reports either "Incorrect VIN" (it isn't) or an "Invalid Connection" message for me.

Director76 · Nov 28th, 2018, 06:45

Quote:

Originally Posted by Jcbrown

You should be able to check if this, or any important safety recall is outstanding either by entering your reg on the DVLA site or your VIN on the Volvo site.

However, Volvo site currently reports either "Incorrect VIN" (it isn't) or an "Invalid Connection" message for me.

So...mine should be subject to the recall it seems but the DVLA site says not...

I’ve even had 2-3 positional errors on the nav on occasions over the last 10 months

Haven’t tried the Volvo vin checker yet

S90 · Nov 28th, 2018, 09:30

Quote:

Originally Posted by Jcbrown

You should be able to check if this, or any important safety recall is outstanding either by entering your reg on the DVLA site or your VIN on the Volvo site.

However, Volvo site currently reports either "Incorrect VIN" (it isn't) or an "Invalid Connection" message for me.

Thats all I get on the Volvo site too, wonderful eh!

nu11eaf · Nov 28th, 2018, 10:37

Volvo IT deptartment strikes again, I used to get wrong vin as well now page wont even open to put it in,

weemark · Nov 28th, 2018, 10:57

enter the VIN no problem then get 'invalid connection' .... wonderful

familymangreg · Nov 28th, 2018, 11:21

Popped my ViN into the site and got:

Search Results
Invalid Connection

:wq

Lexman8 · Nov 28th, 2018, 15:28

It was my dealer who sent me the recall notice by recorded delivery.

If in doubt, call your dealer and they will tell you if your car is affected via your reg number.

Nov 26th, 2018, 18:44	#1
ISW001 Junior Member Last Online: Apr 26th, 2024 07:18 Join Date: Jan 2017 Location: Birmingham	Field Action R39917 Had a text today from my dealer Paul Rigby to contact them so they could carry out Field Action R39917 Rang and booked for Friday Morning asked what it was and told Software Install that should take an Hour or so Sounds like a Full Install to me Anyone else had a notice or know what this is?? __________________ XC90 T8 RECHARGE PLUS 2023 DENIM BLUE TOWBAR

Nov 26th, 2018, 19:45	#3
cassell Member since 1988 Last Online: Apr 23rd, 2024 19:28 Join Date: Dec 2003 Location: Middlewich	Yes, R39917 is a safety recall under DVSA reference R/2018/TBC according to the letter I've received from the supplying dealer. It applies to all models with Volvo On Call fitted from model years 2017 to 2019. It's a software upgrade to the Vehicle Connectivity Module (VCM) as in the event of an accident Volvo On Call may give an incorrect location to the emergency services. In addition you may experience a loss of position in the navigation system. I've had this happen on just one occasion since I bought my V90 in July 2017 and was informed by the dealer that a software update was being produced. Hope this helps? __________________ 2017 V90 D4 Inscription, Mussel Blue, Amber perforated leather and lots of technology! 1973 1800ES, Gold, Black leather and very little technology! 1969 144, California white, Red vinyl and even less technology!

Nov 28th, 2018, 05:35	#4
Jcbrown Senior Member Last Online: May 18th, 2019 18:53 Join Date: Jan 2017 Location: Leicester	You should be able to check if this, or any important safety recall is outstanding either by entering your reg on the DVLA site or your VIN on the Volvo site. However, Volvo site currently reports either "Incorrect VIN" (it isn't) or an "Invalid Connection" message for me. __________________ S90 2017 D4 Inscription Osmium Grey, Winter Plus HUD, Xenium, Plus various options

Nov 28th, 2018, 10:37	#7
nu11eaf Premier Member Last Online: Today 00:50 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	Volvo IT deptartment strikes again, I used to get wrong vin as well now page wont even open to put it in, __________________ XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats.

Nov 28th, 2018, 11:21	#9
familymangreg Premier Member Last Online: Apr 14th, 2024 21:17 Join Date: Apr 2010 Location: York	Popped my ViN into the site and got: Search Results Invalid Connection :wq __________________ MY21 XC90 B5D R-Design Pro, Pine Grey + blonde, all options except 3rd row aircon and nubuck headlining. Prev: XC90 D5 PP, Osmium + Charcoal + Metal Mesh. 4C air, Xenium + BLIS, Winter + HUD, Family, Tow bar, Sub, CarPlay

Nov 26th, 2018, 19:38	#2
Haldex Premier Member Last Online: Dec 18th, 2023 13:17 Join Date: Mar 2018 Location: Paris	Connectivity module software recall.

Nov 28th, 2018, 10:57	#8
weemark Member Last Online: Feb 5th, 2023 21:58 Join Date: Jan 2018 Location: Mid-Wales	enter the VIN no problem then get 'invalid connection' .... wonderful

Nov 28th, 2018, 15:28	#10
Lexman8 Premier Member Last Online: Today 12:44 Join Date: Feb 2016 Location: Yorkshire	It was my dealer who sent me the recall notice by recorded delivery. If in doubt, call your dealer and they will tell you if your car is affected via your reg number. __________________ MY17 XC90 D5 Powerpulse Momentum: SENSUS, Osmium Grey, Blond, Walnut, Xenium, BLIS + CTA & RCM, Winter Plus, Fuel-fired Heater, Heated Rear Seats, Power Extensions, Tinted Windows Coming soon: XC60 Ultimate Recharge MY24 or 25 or...

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