Sensus screen failure

Mrjon · Jun 19th, 2011, 13:54

Just fired the XC up to discover the sensus screen is remaining blank, and after the system finishes booting up I get the message "Driver alert service required" on the message centre.
Off to the helpful local service dept for me tomorrow then, hopefully its just software rather than the actual screen thats failed.
Has anyone else had a problem? I don't remember reading about anything like this.
Cheers

Jon

11.5 my D5

elch77 · Jun 19th, 2011, 15:29

Just received a call from my girlfriend, telling me there's the same problem with our XC60!

According to a German forum there should be an update available. Can't confirm this, but will let you know after tomorrow's visit at local Volvo dealer/garage.

Mrjon · Jun 19th, 2011, 15:35

Many thanks. I'll also post when I've been to the dealers tomorrow and find the cause of the problem. The only thing I've found online is one example of the exact same fault happening to someone in the USA last month. It's sounding like software then.With regards to an update mine was in for its QAI only 6 days ago so should be as up to date as its possible to be.

crossedover · Jun 19th, 2011, 22:26

Out of interest, are you able to use the climate and/or ICE functions albeit without a display or does it simply not work?

Mrjon · Jun 19th, 2011, 22:35

No, the whole thing is shot, even the park sensors don't beep !

crossedover · Jun 19th, 2011, 22:43

Hmm, that is bad!

elch77 · Jun 20th, 2011, 10:49

I could reboot the system by pulling out the fuses for Audio and Infotainment. After this everything works fine except Driver Alert. I think it reacts more or too sensitive than before. Let's see what the dealer says...

By the way, did you use an iPhone before system broke down? My girlfriend used it via USB as iPod when it was also connected via Bluetooth as iPhone. Maybe this is the reason. Normal iPod worked fine before.

Mrjon · Jun 20th, 2011, 13:21

I managed to clear the fault myself by using the following technical procedure.
1) have a hot bath
2) go to bed for the night
3) in the morning get in the car to go to dealers and you should find the system is back to normal.

I took it in to the dealers anyway and they've updated the software, took about 1.5 hours. All is OK again.

I've got an ipod permanently plugged in, and use an HTC via bluetooth for the phone. I'd not done anything out of the ordinary before it crashed.

elch77 · Jun 20th, 2011, 18:52

They also checked my XC60's software, but it's the latest version as my car is only 3 weeks old. There was no failure protocol.

Mmh, let's see if this will happen again.

John Pearce · Jun 21st, 2011, 09:22

Ah - me too! Got in XC60 last night and screen blank. SATNAV, Radio, Tel, Media all gone. Climate control seems OK. Bah! Had to read a map!

Seriously, this is worrying, what else might go blank? Am awaiting a call from Marshalls in Nottingham to take it in.

Will keep you posted.

Jun 19th, 2011, 13:54	#1
Mrjon Master Member Last Online: Mar 24th, 2024 12:41 Join Date: Jan 2011 Location: Peak District	Sensus screen failure Just fired the XC up to discover the sensus screen is remaining blank, and after the system finishes booting up I get the message "Driver alert service required" on the message centre. Off to the helpful local service dept for me tomorrow then, hopefully its just software rather than the actual screen thats failed. Has anyone else had a problem? I don't remember reading about anything like this. Cheers Jon 11.5 my D5

Jun 19th, 2011, 22:26	#4
crossedover Member Last Online: Aug 23rd, 2014 14:33 Join Date: Jan 2011 Location: Berkshire	Out of interest, are you able to use the climate and/or ICE functions albeit without a display or does it simply not work? __________________

Jun 19th, 2011, 22:43	#6
crossedover Member Last Online: Aug 23rd, 2014 14:33 Join Date: Jan 2011 Location: Berkshire	Hmm, that is bad! __________________

Jun 20th, 2011, 10:49	#7
elch77 New Member Last Online: Jul 6th, 2011 14:16 Join Date: Apr 2011 Location: Berlin	I could reboot the system by pulling out the fuses for Audio and Infotainment. After this everything works fine except Driver Alert. I think it reacts more or too sensitive than before. Let's see what the dealer says... By the way, did you use an iPhone before system broke down? My girlfriend used it via USB as iPod when it was also connected via Bluetooth as iPhone. Maybe this is the reason. Normal iPod worked fine before. Last edited by elch77; Jun 20th, 2011 at 10:55.

Jun 21st, 2011, 09:22	#10
John Pearce On second XC60 Last Online: Jul 2nd, 2022 11:07 Join Date: Feb 2011 Location: Alfreton	Blank screen Ah - me too! Got in XC60 last night and screen blank. SATNAV, Radio, Tel, Media all gone. Climate control seems OK. Bah! Had to read a map! Seriously, this is worrying, what else might go blank? Am awaiting a call from Marshalls in Nottingham to take it in. Will keep you posted.

Jun 19th, 2011, 15:29	#2
elch77 New Member Last Online: Jul 6th, 2011 14:16 Join Date: Apr 2011 Location: Berlin	Just received a call from my girlfriend, telling me there's the same problem with our XC60! According to a German forum there should be an update available. Can't confirm this, but will let you know after tomorrow's visit at local Volvo dealer/garage.

Jun 19th, 2011, 15:35	#3
Mrjon Master Member Last Online: Mar 24th, 2024 12:41 Join Date: Jan 2011 Location: Peak District	Many thanks. I'll also post when I've been to the dealers tomorrow and find the cause of the problem. The only thing I've found online is one example of the exact same fault happening to someone in the USA last month. It's sounding like software then.With regards to an update mine was in for its QAI only 6 days ago so should be as up to date as its possible to be.

Jun 19th, 2011, 22:35	#5
Mrjon Master Member Last Online: Mar 24th, 2024 12:41 Join Date: Jan 2011 Location: Peak District	No, the whole thing is shot, even the park sensors don't beep !

Jun 20th, 2011, 13:21	#8
Mrjon Master Member Last Online: Mar 24th, 2024 12:41 Join Date: Jan 2011 Location: Peak District	I managed to clear the fault myself by using the following technical procedure. 1) have a hot bath 2) go to bed for the night 3) in the morning get in the car to go to dealers and you should find the system is back to normal. I took it in to the dealers anyway and they've updated the software, took about 1.5 hours. All is OK again. I've got an ipod permanently plugged in, and use an HTC via bluetooth for the phone. I'd not done anything out of the ordinary before it crashed.

Jun 20th, 2011, 18:52	#9
elch77 New Member Last Online: Jul 6th, 2011 14:16 Join Date: Apr 2011 Location: Berlin	They also checked my XC60's software, but it's the latest version as my car is only 3 weeks old. There was no failure protocol. Mmh, let's see if this will happen again.

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