Overfilled oil - involve Volvo assist?

Sofar · Nov 15th, 2015, 15:33

Last week I had the car in at a dealer for a service (they were rubbish and hadn't even started the service by the time I was meant to be picking it up, but that's another story).

Then yesterday, a warning popped up "Engine system - service required". Googling around, people mentioned oil level being overfilled. So I've checked the oil level on the dash system and sure enough "Oil overfilled" message. So the dealer has messed up again.

One caveat is I haven't yet checked it on a level surface, but it was pointing uphill and I read if anything this should cause a lower reading than normal!?

So my question is, do I risk driving it back to inept dealer to check (a 30-40min motorway drive). Or do I call out Volvo Assist and see if they can check it over and siphon out some oil if necessary?

I'm also concerned some damage may have already been caused to the engine.

cheshired5 · Nov 15th, 2015, 15:41

Check the level how you're supposed to first.

Sofar · Nov 15th, 2015, 15:49

I've driven about 70miles since having the service, so I guess I'll just risk one more drive to the dealer and take it easy. It also seems a "Oil service required" message is shown if the oil level is too high, so maybe it's something else or not dangerously overfilled.

Model flyer · Nov 15th, 2015, 18:54

Hi check the oil level with the dipstick. If is doesn't have the normal dipstick there will be a small technicians dipstick at the bottom of the crankcase on the right hand side or drivers side. The oil level should be half way between high and low . If its at the high mark it will be OK to drive it back to the dealer. The oil level has been lowered so that a check can be made by a level sensor to check that the level is not rising due to fuel contamination while the DPF is regenerating. If you can draw out about 1/2 Ltr through the dipstick hole the sensor will reset and message will switch off after a few miles of driving..

iain cooper · Nov 15th, 2015, 20:57

Quote:

Originally Posted by Model flyer

Hi check the oil level with the dipstick. If is doesn't have the normal dipstick there will be a small technicians dipstick at the bottom of the crankcase on the right hand side or drivers side. The oil level should be half way between high and low . If its at the high mark it will be OK to drive it back to the dealer. The oil level has been lowered so that a check can be made by a level sensor to check that the level is not rising due to fuel contamination while the DPF is regenerating. If you can draw out about 1/2 Ltr through the dipstick hole the sensor will reset and message will switch off after a few miles of driving..

depending on model?

Iain

sorry I see it's a V70

volvoid · Nov 15th, 2015, 22:09

given its been maiin dealer serviced and you have concerns, I would ask volvo assist to come out. I wouldnt be driving the car with low oil. When VA sort it for you Id be letting volvo UK know your views

GrantA · Nov 15th, 2015, 22:53

Quote:

Originally Posted by volvoid

given its been maiin dealer serviced and you have concerns, I would ask volvo assist to come out. I wouldnt be driving the car with low oil. When VA sort it for you Id be letting volvo UK know your views

Actually it's not "low oil", see what the OP said:

Quote:

Originally Posted by Sofar

Last week I had the car in at a dealer for a service (they were rubbish and hadn't even started the service by the time I was meant to be picking it up, but that's another story).

Then yesterday, a warning popped up "Engine system - service required". Googling around, people mentioned oil level being overfilled. So I've checked the oil level on the dash system and sure enough "Oil overfilled" message. So the dealer has messed up again.

One caveat is I haven't yet checked it on a level surface, but it was pointing uphill and I read if anything this should cause a lower reading than normal!?

So my question is, do I risk driving it back to inept dealer to check (a 30-40min motorway drive). Or do I call out Volvo Assist and see if they can check it over and siphon out some oil if necessary?

I'm also concerned some damage may have already been caused to the engine.

RichT4 · Nov 18th, 2015, 19:23

Either way you look at it, the car has been recently serviced by a dealer, therefore whatever happens they will have to repair the vehicle.
If it has been overfilled, the main oil seal is usually the first to go, in which case it will **** all over the floor.
Check level, if it's overfilled; drop some oil and monitor for leaks.

rcpilot · Nov 18th, 2015, 19:43

The message "Engine system service required" could point to the level of oil in the sump being high but how did that happen, could be through the service people putting too much oil in it, however if the service people were a genuine volvo dealer they use a messured container to fill up.
I had that message appear when i was driving back from Scotland, i called out a breakdown service but they could not find any fault codes so they wiped the message. It appeared again a few miles down the road so I went to their garage, an extensive check taking over an hour but still no cause they again wiped the message.
It did not appear again till some weeks after so as I was near to the main dealer in it went, the service guy said there was too much oil in it, funny i thought as it had not had a service for several months and i had definately not put any oil in it, so they drained some oil wiped the message and everything was ok.
I will ask one question is your vehicle a diesel by any chance, mine is and I found out that what had caused the message and the service guy to say it had too much oil in it was in fact the DPF, apparently if it does not get the chance to burn off the soot it uses a fluid which is stored in another tank somewhere in the car and it sometimes forces this fluid back into the sump thus causing the increase in oil level.
Answer is if the exhaust does not get hot enough on small journies to take it down the motoway with revs over 2000 for about 20 mins it will then burn off the soot (this message can appear without the DPF full message coming on)

Marc01 · Nov 18th, 2015, 20:10

My car was overfilled by Volvo assist by 1.5 litres, enough to make it come out of the filler cap and up the windscreen!

To be fair drives fine, I have been given a written assurance by Volvo UK that my warranty on the engine will exceed 5 years in light of what happened.

To be fair it drives fine.

Nov 15th, 2015, 15:33	#1
Sofar New Member Last Online: Nov 4th, 2019 15:50 Join Date: Apr 2015 Location: Sheffield	Overfilled oil - involve Volvo assist? Last week I had the car in at a dealer for a service (they were rubbish and hadn't even started the service by the time I was meant to be picking it up, but that's another story). Then yesterday, a warning popped up "Engine system - service required". Googling around, people mentioned oil level being overfilled. So I've checked the oil level on the dash system and sure enough "Oil overfilled" message. So the dealer has messed up again. One caveat is I haven't yet checked it on a level surface, but it was pointing uphill and I read if anything this should cause a lower reading than normal!? So my question is, do I risk driving it back to inept dealer to check (a 30-40min motorway drive). Or do I call out Volvo Assist and see if they can check it over and siphon out some oil if necessary? I'm also concerned some damage may have already been caused to the engine.

Nov 15th, 2015, 15:41	#2
cheshired5 Premier Member Last Online: Dec 26th, 2021 13:42 Join Date: Dec 2013 Location: Crewe	Check the level how you're supposed to first. __________________ 2002 S60 SE D5 Manual 209000 miles

Nov 15th, 2015, 18:54	#4
Model flyer Master Member Last Online: Dec 15th, 2023 18:46 Join Date: Jan 2006 Location: Kent,pothole capital of UK.	Hi check the oil level with the dipstick. If is doesn't have the normal dipstick there will be a small technicians dipstick at the bottom of the crankcase on the right hand side or drivers side. The oil level should be half way between high and low . If its at the high mark it will be OK to drive it back to the dealer. The oil level has been lowered so that a check can be made by a level sensor to check that the level is not rising due to fuel contamination while the DPF is regenerating. If you can draw out about 1/2 Ltr through the dipstick hole the sensor will reset and message will switch off after a few miles of driving.. __________________ The secret of flight is to aim at the ground and miss ! Previous Volvos 740 GLE . V40 CD ,V70 2.4 SE LPT.V70 D5 P2. V70 D5 Se Lux P3. Current Jaguar XF Sportbrake but still like Volvos

Nov 15th, 2015, 22:09	#6
volvoid Monster Raving Loony Last Online: Nov 12th, 2018 20:03 Join Date: Oct 2013 Location: hitchin	given its been maiin dealer serviced and you have concerns, I would ask volvo assist to come out. I wouldnt be driving the car with low oil. When VA sort it for you Id be letting volvo UK know your views __________________ 1994 850 2.0 bought at 32,000 miles used daily now 45,000. Still like a nearly-new car 2004 filthy polluting diesel VW

Nov 15th, 2015, 15:49	#3
Sofar New Member Last Online: Nov 4th, 2019 15:50 Join Date: Apr 2015 Location: Sheffield	I've driven about 70miles since having the service, so I guess I'll just risk one more drive to the dealer and take it easy. It also seems a "Oil service required" message is shown if the oil level is too high, so maybe it's something else or not dangerously overfilled.

Nov 18th, 2015, 19:23	#8
RichT4 Sunny Days! Last Online: Jun 6th, 2020 08:40 Join Date: Nov 2013 Location: Havant	Either way you look at it, the car has been recently serviced by a dealer, therefore whatever happens they will have to repair the vehicle. If it has been overfilled, the main oil seal is usually the first to go, in which case it will **** all over the floor. Check level, if it's overfilled; drop some oil and monitor for leaks.

Nov 18th, 2015, 19:43	#9
rcpilot Junior Member Last Online: Mar 14th, 2023 09:52 Join Date: Feb 2009 Location: West Boldon	The message "Engine system service required" could point to the level of oil in the sump being high but how did that happen, could be through the service people putting too much oil in it, however if the service people were a genuine volvo dealer they use a messured container to fill up. I had that message appear when i was driving back from Scotland, i called out a breakdown service but they could not find any fault codes so they wiped the message. It appeared again a few miles down the road so I went to their garage, an extensive check taking over an hour but still no cause they again wiped the message. It did not appear again till some weeks after so as I was near to the main dealer in it went, the service guy said there was too much oil in it, funny i thought as it had not had a service for several months and i had definately not put any oil in it, so they drained some oil wiped the message and everything was ok. I will ask one question is your vehicle a diesel by any chance, mine is and I found out that what had caused the message and the service guy to say it had too much oil in it was in fact the DPF, apparently if it does not get the chance to burn off the soot it uses a fluid which is stored in another tank somewhere in the car and it sometimes forces this fluid back into the sump thus causing the increase in oil level. Answer is if the exhaust does not get hot enough on small journies to take it down the motoway with revs over 2000 for about 20 mins it will then burn off the soot (this message can appear without the DPF full message coming on)

Nov 18th, 2015, 20:10	#10
Marc01 Member Last Online: May 29th, 2017 20:11 Join Date: Sep 2014 Location: Oxford	My car was overfilled by Volvo assist by 1.5 litres, enough to make it come out of the filler cap and up the windscreen! To be fair drives fine, I have been given a written assurance by Volvo UK that my warranty on the engine will exceed 5 years in light of what happened. To be fair it drives fine.

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